Delivery & Returns
Other ways of Ordering from Craftwork Cards
By Phone on 0113 287 7794 - lines are open from 9:00am until 4:30pm Monday to Friday
By Mail – send your order to Craftwork Cards Ltd, Units 6-8 Willow Court, Lotherton Way, Garforth, Leeds LS25 2GB.
Please make cheques payable to Craftwork Cards Ltd, and write your cheque guarantee card number, guaranteed amount and expiry date on the back of your cheque.
We accept major credit and debit cards with the exception of American Express.
Orders placed before 5pm on any working day will be despatched within 5 working days subject to product availability – at certain times of the year, this may be slightly longer. Orders placed after 5pm, or during a weekend will go into the next working day.
Our delivery charge is a flat rate regardless of the size of the parcel, and costs £1.95 throughout the UK (including the Isle of Man and Scottish Highlands), Northern Ireland, and BFPO addresses. We cannot deliver to PO Box addresses. Deliveries will be made between 9am and 5pm Monday to Friday.
Items will be delivered as follows:
Up to 2kg or £30.00 – delivery will be by 2nd Class Post with Royal Mail. Parcels should arrive within 4 working days of despatch, however as this not a guaranteed or signed-for service, please allow up to 15 working days (excluding weekends) for delivery from the despatch date.
Up to 2kg and over £30.00 – delivery will be by Recorded Delivery 1st Class Post with Royal Mail which will require a signature on receipt. Parcels should arrive within 2 working days of despatch, however, as this not a guaranteed service, please allow up to 15 working days (excluding weekends) for delivery from the despatch date.
Over 2kg – delivery will be on a next day courier service, and requires a signature on receipt.
Next Day Guaranteed Delivery £10.00 – this service is available for telephone orders placed before 12 noon only, and is subject to product availability. Your order will be despatched on a signed-for service by a carrier of our choice.
All orders will be processed on a strictly rotational basis. If you wish to make any amendments or add to an order once it is in progress, it will be treated as a new order on that day. Please note that we will not despatch orders with missing items if the item in question will be in stock within 1 week of ordering. Back orders will be despatched as soon as products are received, at no extra cost to you. However, if more than one product is out of stock, we will wait until the last product has arrived before completing the order. Wherever possible, we will inform you before the order is processed of any out of stock items that may be affected.
International Orders – delivery will be made by Parcel Force Worldwide and will require a signature on receipt.
Eire and Channel Islands£13.00
USA & Canada£22.50
International rates are one flat charge regardless of the size of the order.
Our Returns Policy
We want you to feel confident about shopping with Craftwork Cards Ltd. If you have a problem, or are unhappy with your purchase, we will try to put the matter right.
Under the United Kingdom's Distance Selling regulations, you have the right to cancel the contract for the purchase of any item within seven days of delivery. You should be aware that once we begin the delivery process, you would not be able to cancel any contract for services carried out by us (e.g. postage and packing). As soon as we receive notice of your cancellation of the order, and the items have been returned to us in perfect condition, we will refund the purchase price for that item/items.
If you want to return an item/items, please re-package the goods securely and send them back to us within seven working days of the item was delivered to you. For your protection we recommend that you use a recorded delivery service for returns, as we will not accept responsibility for goods lost in transit.
If you are returning goods for reasons other than damage or defects, we will be happy to refund you for the returned items providing they are returned within seven working days of receipt, in re-sellable condition and in their original packaging.
This does not affect your statutory rights.